Available Position (Company name withheld)

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 
The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Veterans Case Manager Team Lead will support a team of Veterans Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth. This position will also be responsible for assisting the Veterans Services Manager in administrative tasks in order to improve team metrics and service delivery.   

This position entails completing Veterans Case Manager job duties for managing a reduced caseload including, but not limited to, assisting Veterans in gathering documents, identifying barriers, and connecting households to a wide array of community supports to promote housing stability and self-sufficiency. This position is fast paced and time sensitive in its nature, requiring strong organizational and leadership skills and the ability to manage many responsibilities at once.  

*This is an in-person position.  
*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Pamela Atkinson Resource Center
3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veterans Services Manager

Position Status
Full-Time

Grade, Salary Rate
Grade 6, $20.90/hour

FLSA Status
Non-Exempt

Shift
Monday – Friday, 9:00 AM - 5:00 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Mentoring and leading by example to establish an environment that promotes growth and support, for team members, including fostering a collaborative environment and facilitating team building activities.    
2. Assist the Veteran Services Manager with phone screens, interviews, and the onboarding and training of new employees. 
3. Support the Veteran Services Manager in administrative duties including tracking and following up on obtaining outstanding vitals documents, completing database and file reconciliation, and managing and completing bus pass requests.   
4. Provide coverage as needed for outreach hours and client visits to ensure continuity of care for Veterans served by the Veterans Housing Program.  
5. Outreach coverage that includes creating tailored housing plans to fit the specific barriers of a Veteran and their household with consideration for their individualized needs and goals.    
6. Ability to independently manage a reduced caseload including tracking and meeting ongoing eligibility requirements, prioritizing tasks and daily schedule, and using a progressively engaged approach to balance administrative and client facing duties.   
7. Provide direct case management services to clients, including crisis intervention, creative problem solving, basic needs services, obtaining vital documents, agency and community resource utilization, and connecting to housing programs/resources.     
8. Attend mandatory weekly staff/staffing meetings and other meetings as assigned.     
9. Maintain records, case management notes, incident reports and statistical data as required and participate in research and/or special projects as needed.      
10. Assist and promote community education, response, and problem solving around homelessness issues.      
11. Maintain registration and cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner.      
12. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
13. Participate in emergency drills and environmental safety activities, as required. 
14. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 
15. Maintain regular and reliable attendance as an essential function of this position.
16. Other duties as assigned.

• Demonstrates awareness and desire to understand diverse populations 
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation 
• Willingness to understand that housing first, harm reduction, and low barrier access to resources are best practices and essential to our mission at The Road Home. 
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline 

Required Skills and Abilities 

1. Ability to collaborate and maintain positive and professional interactions with emergency services, property managers, staff at homeless resource centers, employees of the Veterans Administration and other community partners.   

2. Demonstrated leadership ability, including experience mentoring staff, delegating tasks effectively, and fostering a positive team culture through clear communication and constructive feedback. 

3. Strong organizational and time-management skills, with the capacity to prioritize both team oversight and direct client services while meeting deadlines in a fast-paced environment. 

4. Proactive problem-solving and decision-making skills, particularly in crisis situations, with the ability to assess risks, guide staff, and implement solutions that align with program goals. 

5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.  

6. Strong interpersonal skills and ability to work with diverse populations. 

7. Provide excellent customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 

8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills, including working knowledge of Microsoft Suite. 

9. Ability to accept supervision, direction, and feedback with openness. 

10. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Education and Experience  

• Lived, work or volunteer experience required OR a degree in a related field.  
• Experience working with diverse and/or vulnerable populations. 
• Knowledge of homeless populations and housing opportunities preferred. 
• Knowledge and experience working with individuals with mental illness and substance use disorders preferred. 
• Must have or be willing to obtain a Case Management certification.   

Physical and Equipment Requirements 

• Ability to assist client with moving, including lifting furniture. 

• Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot up to five miles per day while wearing a backpack with supplies.  

• Ability to stand and walk for at least an hour at a time. 

• Ability to use steps, stairs, ladders, climb, reach, twist, bend, squat and stoop. 

• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed